permanent

Merchant Risk Executive (Dispute & Chargeback)

LOCATION: Plaza Sentral, Kuala Lumpur

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Roles & Responsibilities:
  • Handle dispute and chargeback cases, ensuring all actions meet card scheme/regulatory timelines while coordinating with internal and external stakeholders..
  • Investigate dispute/chargeback claims, gather and submit evidence for representment, and analyse root causes and loss trends to recommend preventive strategies.
  • Guide merchants on dispute/chargeback prevention and monitor high‑risk merchants to ensure thresholds are not breached.
  • Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers.
 
Requirements:
  • Possess at least a Bachelor's Degree in Business, Finance, Banking, Risk Management, or a related field.
  • Minimum of 3 years of experience in dispute handling, chargebacks, fraud operations, merchant support, payment operations, or a similar function.
  • Good understanding of card scheme rules, payment regulations, and dispute/chargeback lifecycle (Visa, Mastercard, FPX, etc.).
  • Strong knowledge of CDD, EDD, AML/KYC concepts related to merchant transactions.
  • Familiarity with high‑risk industries and relevant licensing or compliance requirements.
  • Ability to review and prepare compelling evidence (PODs, receipts, delivery logs, system records) for representment and arbitration.
 
 
We are an Equal Opportunity Employer. Our recruitment philosophy is to recruit people with whom we can build a strong, mutually beneficial and lasting relationship. We welcome applicants from all backgrounds and identities, irrespective of race, religion, ethnicity, gender or disability.
Date Posted : 25 Mar 2026

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Merchant Risk Executive (Dispute & Chargeback)

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