e-Commerce Downtime Announcements

Scheduled or ad hoc downtime announcements for all our payment channels/systems/partners. Kindly check from time-to-time and inform your team members and customers accordingly. Do approach us shall you require further assistance. We apologise for any inconvenience caused. 

2026  |  2025  |  2024  |  2023

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
22/01/2025
 20/01/2025
 TrueMoney
 eWallet
 10:00PM 10:10PM 10 Minutes Confirmed
11:00PM 11:10PM 10 Minutes Confirmed
21/01/2025
 TrueMoney
 eWallet
 4:30PM 4:40PM 10 Minutes Confirmed
5:30PM 5:40PM 10 Minutes Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
23/01/2025 23/01/2025 CIMB (B2C) FPX  4:29PM 6:00PM 1 Hour 31 Minutes Scheduled

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
04/02/2025
 03/02/2025 TrueMoney eWallet 10:00PM 10:10PM 10 Minutes Confirmed
04/02/2025 TrueMoney eWallet 4:30AM 4:40AM 10 Minutes Confirmed
05/02/2025 TrueMoney eWallet 10:00PM 10:10PM 10 Minutes Confirmed
06/02/2025 TrueMoney eWallet 4:30AM 4:45AM 15 Minutes Confirmed
12/02/2025 10/02/2025 ShopeePay eWallet 4:00PM 5:10PM 1 Hour 10 Minutes Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
03/03/2025 05/03/2025 Mastercard Mastercard 4:00PM (05/03/2025) 12:00AM (06/03/2025) 8.0 Hours Confirmed
07/03/2025
 07/03/2025 Mastercard Mastercard 2:00AM 4:00AM 2.0 Hours Confirmed
13/03/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hours Confirmed
13/03/2025 Mastercard Mastercard 4:00PM (13/03/2025) 12:00AM (14/03/2025) 8.0 Hours Confirmed
11/03/2025 19/03/2025 eGHL All eGHL Services 2:00AM 5:00AM 3.0 Hours Confirmed
13/03/2025
 11/03/2025 TrueMoney eWallet 12:00AM 12:50AM 50 Minutes Confirmed
19/03/2025 TrueMoney eWallet 1:00AM 2:00AM 1.0 Hour Confirmed
21/03/2025 26/03/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hour Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
03/04/2025 07/04/2025 Mastercard Mastercard 4:00PM (07/04/2025) 12:00AM (08/04/2025) 8.0 Hours Cancelled
11/04/2025
 13/04/2025 Maybank All 12:00AM 8:00AM 8.0 Hours Confirmed
15/04/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hour Confirmed
15/04/2025 Mastercard Mastercard 4:00PM (15/04/2025) 12:00 (16/04/2025) 8.0 Hours Confirmed
23/04/2025
 29/04/2025 Mastercard Mastercard 5:00PM (29/04/2025) 1:00AM (30/04/2025) 8.0 Hours Confirmed
29/04/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hours Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
16/5/2025
 20/05/2025 FPX B2B B2C 12:00AM 2:00AM 2.0 Hours Confirmed
23/05/2025 FPX B2B B2C 12:00AM 2:00AM 2.0 Hours Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
04/06/2025
 05/06/2025 KrungThai B2C 1:00AM 5:00AM 4.0 Hours Confirmed
15/06/2025 eNETS B2C 3:00AM 6:00AM 3.0 Hours Confirmed
11/06/2025 17/06/2025 MyDebitCNP Debit Card 12:15AM 4:15AM 4.0 Hours Confirmed
12/06/2025 19/06/2025 TouchNGo eWallet 2:00AM 3:00AM 1.0 Hour Confirmed
13/06/2025
 17/06/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hour Confirmed
17/06/2025 Mastercard Mastercard 4:00PM (17/06/2025) 12:00AM (18/06/2025) 8.0 Hours Confirmed
17/06/2025 17/06/2025 MyDebitCNP Debit Card 12:15AM 4:15AM 4.0 Hours Confirmed
20/06/2025 ShopeePay eWallet 2:00AM 3:00AM 1.0 Hour Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
24/06/2025 1/07/2025 MCash eWallet 12:00AM 6:00AM 6.0 Hours Confirmed
2/07/2025 2/07/2025 Mastercard Mastercard 4:00PM (02/07/2025)
 12:00AM (03/07/2025) 8.0 Hours Confirmed
10/07/2025 20/07/2025 eNETS B2C 3:00AM 6:00AM 3.0 Hours Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
6/8/2025 14/8/2025 FPX B2B B2C 2:30AM 3:30AM 1.0 Hour Confirmed
8/8/2025 15/8/2025 Shopee eWallet 2:00AM 4:00AM 2.0 Hours Confirmed
12/8/2025 14/8/2025 Mastercard Mastercard 4:00PM
(14/8/2025)		 12:00AM 
(15/8/2025)		 8.0 Hours Confirmed
19/8/2025 26/8/2025 TouchNGo eWallet 3:30AM 5:30AM 2.0 Hours Confirmed
26/8/2025 27/8/2025 Mastercard Mastercard 5:00PM 7:00PM 2.0 Hours Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
19/8/2025 19/8/2025 FPX B2B B2C 3:56PM 5:24PM 1 Hour 28 Minutes Confirmed
26/8/2025 28/8/2025 FPX B2B B2C 2:30AM 3:00AM 0.5 Hour Confirmed

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
29/8/2025 4/9/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hour Confirmed
2/9/2025 3/9/2025 Mastercard Mastercard 4:00PM
(3/9/2025)		 12:00AM
(4/9/2025)		 8.0 Hours Confirmed
2/9/2025 11/9/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hour Confirmed
11/9/2025
 24/9/2025 ADAPTIS DR Exercise 3:30AM 4:00AM 0.5 Hour Confirmed
24/9/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hour Confirmed
25/9/2025 ADAPTIS DR Exercise 3:30AM 4:00AM 0.5 Hour Confirmed
18/9/2025 20/9/2025 Maybank Credit Card 3:00AM 8:00AM 5.0 Hours Confirmed
19/9/2025 22/9/2025 TouchNGo eWallet 2:00AM 4:00AM 2.0 Hours Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
18/9/2025
 2/10/2025 FPX B2B B2C 2:00AM 4:00AM 2.0 Hours Confirmed
15/10/2025 FPX B2B B2C 2:00AM 4:00AM 2.0 Hours Confirmed
13/10/2025 15/10/2025 Mastercard Mastercard 4:00PM 10:00PM 6.0 Hours Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
00/03/2025 00/03/2025 Channel B2B/B2C 00:00AM 00:00AM 0.0 Hours Confirmed/On-going

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -

Scheduled Downtime

Published Date Downtime Date Channel Services Start End Duration Status
19/11/2025 10/12/2025 Mastercard Mastercard 4:00PM 5:00PM 1.0 Hour Confirmed

Ad Hoc Downtime

Published Date Downtime Date Channel Services Start End Duration Status
- - - - - - - -
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