Manager - Key Account Management, eGHL

Job Responsibilities:

Manage relationships with existing key clients and ensure their satisfaction with the Company's products and services.
Identify and resolve any issues or questions raised by clients promptly.
Develop and implement strategies to retain and grow key clients.
Work closely with cross-functional teams to ensure client needs are being met.
Prepare reports and presentations for Management.
Monitor existing clients' sales and perform analysis consistently.
Analyze customer data to identify growth opportunities, develop strategies to increase sales, and ensure customer satisfaction.
Provide support and assistance on any other ad-hoc assignment as and when is assigned by the immediate superior.

Job Requirements:

Candidate must possess with a minimum of three (3) years of related working experience in the payment industry or a minimum of five (5) years of working experience as an account owner or a similar position will be an added advantage.
Good understanding of IT software and hardware.
Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry.
Experience in financial institutions or payment service providers will be an added advantage.
Self-motivated, willing to learn, result-oriented and analytical individual.
Strong problem-solving ability and excellent customer handling, good communication, negotiation and interpersonal skills.
Excellent written and verbal communication skills in English, and Bahasa Malaysia and preferable candidate who is fluent in Mandarin as required to deal with Mandarin-speaking clients and stakeholders.
Able to communicate and conduct presentations at all levels of management and able to work independently with minimal supervision and be a team player.
Possess own transport with valid driving license and willing to travel.
Working location: Kepong Bandar Sri Damansara, Kuala Lumpur.

Education Requirements:

Candidate must possess a minimum of a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Business Management or Marketing or Information Technology or Computer Science or any other equivalent qualifications.

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