permanent

Engineer, Technical Support

LOCATION: Plaza Sentral, Kuala Lumpur

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Roles & Responsibilities:
  • Provide L2 technical and systems support, promptly addressing integration issues reported by clients or teams, and proactively diagnosing and resolving challenges to ensure seamless functionality.
  • Ensure a high level of technical competence in system integration, technical specifications, and systems support, consistently meeting SLA/KPI and quality targets.
  • Manage incidents through their lifecycle, prioritising and closing multiple tasks within deadlines while ensuring client satisfaction with resolutions.
  • Escalate complex issues to L3 and diligently follow up with the respective team until ticket closure.
  • Participate in new product training and share new product information and knowledge with the team.
 
Requirements:
  • Bachelors Degree in Computer Science, Information System or equivalent.
  • 3 years of experience in Systems Support / Technical Support roles.
  • Willing to work on shifts for 24x7 support as required.
  • Familiar with MSSQL/MYSQL, HTML/CSS/PHP.
  • Strong analytical and problem-solving abilities, as well as adept at troubleshooting customer issues effectively.
 
 
 
We are an Equal Opportunity Employer. Our recruitment philosophy is to recruit people with whom we can build a strong, mutually beneficial and lasting relationship. We welcome applicants from all backgrounds and identities, irrespective of race, religion, gender or disability.
Date Posted : 29 Jan 2026

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Engineer, Technical Support

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