Associate - Customer Care

Job Responsibilities:

Work closely with customer care team to ensure proper customer service is being delivered.
Greet customers and merchants warmly and ascertain problem or reason for calling.
To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the given timeline.
Provide accurate, valid, and complete information by using the right methods or tools.
Build sustainable relationships of trust through open and interactive communication.
Identify and assess customers' needs to achieve satisfaction.
Contribute to team effort by accomplishing related results as needed.
Resolve product or service problems via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
To provide support and user guidance for company’s services and products.
Assist in any ad-hoc tasks as and when is assigned by the immediate superior.

Job Requirements:

Candidate must possess with a minimum of one (1) year of working experience in call or contact centre or similar position.
Able to multi-task and resolve conflict or problem for customers and merchants.
Proficient in Microsoft office applications especially in Excel.
Able to work independently with minimal supervision and a team player.
Excellent time management skills and able to prioritise works.
Strong phone contact handling skills and active listener.
The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
Good telephone etiquette, i.e. well-presented, tactful, polite, patient and attentive.
Good interpersonal and communication skills.
Good command and written in English and Bahasa Malaysia. Preferable candidate who is able to converse in third language as required to deal with mandarin speaking clients and stakeholders.
Possess own transport with valid driving license and willing to travel.
Minimum six (6) months contract position is available and conversion as permanent position subject to individual performance and suitability of the position.
Willing to work under shift rotation, especially on weekends.
Working location: Bandar Sunway, Selangor and Kepong Bandar Sri Damansara, Kuala Lumpur.

Education Requirements:

Candidate must possess with a minimum of SPM or above level in any discipline or any other equivalent qualifications.
Fresh graduates are encouraged to apply as training will be provided.

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