permanent

Assistant Manager, Operational Risk

LOCATION: Plaza Sentral, Kuala Lumpur

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Roles & Responsibilities:
  • Manage the Merchant Underwriting function, overseeing reviews and assessments during the merchant onboarding process, including imposing additional requirements for high-risk or high-volume merchants.
  • Liaise with Card Schemes and Acquirers on matters pertaining to merchant onboarding
  • Prepare accurate and timely reports while ensuring compliance with regulatory reporting requirements and adherence to industry standards.
  • Ensure SOPs and policies are regularly updated and enhanced to improved efficiency and effectiveness.
  • Work with Management and other departments to ensure the organisation’s merchant acquiring business goals are met and business expansion is well supported.
  • Manage and motivate the team, ensuring performance management practices are in place and departmental KPIs are consistently met.
 
Requirements:
  • Possess at least a Bachelor's Degree in Finance, Business Administration, Risk Management, Information Systems or equivalent
  • Minimum of 3 years’ experience related to merchant onboarding, fraud, dispute, or payment experience in the banking, financial and/or fintech sector.
  • Familiar with payment industry rules & regulation and updated with current payment industry trend
  • Knowledgeable in Card Acquiring chargeback & fraud management.
  • Demonstrates strong leadership, organizational, and delegation abilities with a focus on efficient problem-solving and timely decision-making.
  • Exhibits integrity, effective conflict resolution, and excellent interpersonal and communication skills; a collaborative team player with the ability to lead and meet deadlines.

We are an Equal Opportunity Employer. Our recruitment philosophy is to recruit people with whom we can build a strong, mutually beneficial and lasting relationship. We welcome applicants from all backgrounds and identities, irrespective of race, religion, gender or disability.
Date Posted : 24 Mar 2026

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Assistant Manager, Operational Risk

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