Payment Gateway FAQ
For Customer
For further assistance, please contact us directly at support.eghl@ghl.com
ADAPTIS Payment Gateway may decline transactions for various reasons, but we may not have access to the exact cause of the decline. Some reasons why your payment may have been declined include:
Card/personal details entered do not match the information held by your Card Issuer.
Insufficient cleared funds on your card to cover the purchase amount.
Your card has been reported as lost or stolen and cancelled by your Card Issuer.
Your card has expired and has been replaced by your Card Issuer.
Your card has been recently replaced by your Card Issuer but not yet activated.
Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment, such as online payments.
Issues with your Card Issuer's authorization system.
3-D Secure (Verified by Visa and MasterCard SecureCode) has not been activated for your card.
3-D Secure (Verified by Visa and MasterCard SecureCode) has not been activated for your card
If you are confident that none of the above reasons apply to your payment attempt, we recommend that you try again. If the issue persists, please contact your Card Issuer for further information. If you are unable to pay by credit card, online banking, or e-Wallet available on ADAPTIS Payment Gateway, please contact the online store directly to discuss alternative payment options.
Please refer https://my.nttdatapay.com/e-commerce
For demo website, kindly contact our Support Service at l2support.eghl@ghl.com
You may check out the majority of our shopping carts at https://my.nttdatapay.com/e-commerce
For Merchant
While SSL certification is not mandatory for your online store, it is highly recommended. Having SSL increases the trustworthiness of your website and instils confidence in customers shopping on your site.
Additionally, SSL certification is essential for encrypting and protecting customer information during and after their shopping experience, ensuring the privacy and security of personal and financial data.
Yes. We have an internal risk management team that reviews every transaction processed through ADAPTIS Payment Gateway. This team assesses and mitigates potential risks to ensure a secure and reliable payment environment for merchants and customers.
Refunds can be initiated via our API or by submitting a request through the ADAPTIS Payment Gateway Admin Portal using the transaction ID.
If you require assistance, please send your refund request to support.eghl@ghl.com, and our team will be happy to assist.
Tokenisation is a security process that replaces sensitive data with unique identification symbols while retaining the essential information about the data. This ensures that sensitive information is protected, as the tokenised data cannot be used to retrieve the original details.
Recurring payment is an automated payment method available to both merchants and buyers, helping to reduce the risk of late payments.
This method uses tokenisation to securely store credit card details, which are automatically charged when payment is due, ensuring timely payments and improved cash flow management.