11 November 2026, PENAMPANG, SABAH – NTT DATA Payment Services has strengthened its presence in Sabah with the opening of a new e-pay office in Penampang, within Greater Kota Kinabalu. The new office reinforces the Group’s commitment to supporting local merchants, business partners and communities through accessible everyday digital payment services.
(from the left) Sean Hesh, Executive Director and Group CEO, NTT DATA Payment Services, Chong Chin Keong, Head of Business, e-pay
The opening marks the next phase of e-pay’s growth in Sabah. Over the next three years, e-pay aims to expand its merchant network across Sabah and Sarawak, focusing on SMEs, convenience retailers and community-based businesses to strengthen its local reach and bring everyday digital payment services closer to consumers.
e-pay, the bill payment and reload service brand of NTT DATA Payment Services, operates a nationwide network of nearly 65,000 points of sale, connecting merchants and consumers to everyday digital services, including mobile reloads, bill payments, e-wallet top-ups, loan repayments and other digital products.
In Sabah, e-pay’s network spans 23 districts, extending beyond major commercial centres such as Kota Kinabalu, Sandakan, Tawau and Lahad Datu to towns including Keningau, Beaufort, Papar, Kota Belud and Kudat. This established reach helps bring essential digital services closer to communities, including suburban and semi-rural areas where local merchants play an important role in facilitating everyday transactions.
e-pay's key services include:
- Mobile Reloads
- Bill Payments
- Game Credits
- Loan Repayments
- e-Wallet Top-Ups
- Entertainment Reloads
“East Malaysia represents an important growth opportunity for the payments industry, and strengthening our presence in Sabah reflects our commitment to supporting businesses and communities across the region,” said Sean Hesh, Group CEO of NTT DATA Payment Services.
“Through e-pay, we are targeting significant growth in merchant acquisition across Sabah and Sarawak, focusing on retail, convenience stores, pharmacies, mini-markets and community-based businesses. Our ambition goes beyond expanding our network. We want to help local merchants create additional income opportunities, make essential digital payment services more accessible, and enable more businesses to participate in Malaysia’s growing digital economy.”
For merchants, e-pay provides an all-in-one platform to offer multiple digital services without the need to manage separate systems for each service. Supported by partnerships with major retailers and product providers across Malaysia, the platform enables local businesses to broaden their service offerings while creating additional revenue opportunities.
“The new Penampang office will enable us to work more closely with merchants and business partners on the ground, strengthening our support for the Sabah community,” said Chong Chin Keong, Head of Business, e-pay.
“Across our ecosystem in Sabah, we facilitate in excess of 15 million digital transactions annually. With our network spanning 23 districts, we have an established presence across the state. Our focus is to build on this foundation by deepening local engagement, expanding our merchant network and helping more businesses generate additional income by offering everyday digital services to their customers.”
The new Penampang office will support e-pay’s operations and growth initiatives in Sabah, reflecting NTT DATA Payment Services’ continued focus on strengthening its presence in local markets.
As part of the Group’s ADAPTIS commerce ecosystem, e-pay contributes to its Bill Payments capability, connecting businesses and consumers through accessible digital services while complementing the Group’s broader payment and commerce solutions.